FAQs

What is Moments?

Moments is an app that lets you send photos and videos to your contacts and automatically capture their genuine reactions allowing you to

How do I send a photo or video?

1. On the Home Screen, tap Send in the bottom‑left corner.

2. Choose whether you want to send a Photo or Video.

3. Select Choose from Library or Record/Take New to pick or capture your media.

4. Find and tap the contact(s) you’d like to send to from your recent contacts.

5. Enter a title on the title screen, then press Send.

6. Wait for your contact’s reaction—feel free to chat with them while you wait.

How does the reaction recording work?

When your contact opens the media you’ve sent, Moments activates their front‐facing camera to record their reaction. This short clip is saved to your private chat thread for both of you to view and replay later.

Can I watch reactions in real time?

Yes. As your contact watches your photo or video, you’ll see a live preview of their recording—and afterward the full clip remains available in your conversation.

Do recipients need the Moments app to view and record reactions?

Yes. Both sender and recipient must have Moments installed and be logged in to view shared media and capture reactions.

Which platforms is Moments available on?

Moments is available for iOS devices via the App Store and for Android devices via Google Play.

How do I delete my account?

To permanently delete your Moments account and all associated data:

1. Download and install Moments from your device’s app store.

2. Open the app and log in.

3. Tap the Account icon in the bottom‑left corner.

4. Scroll down and select Delete Account, then tap Delete to confirm.

How can I contact support?

For assistance, please visit our Contact Us page.

Where can I read the Privacy Policy?

Our full Privacy Policy is available here.

What permissions does Moments require?

Moments requests access to:

• Camera & Microphone (to record reactions)

• Photo/Video Library (to select media to send and save media received)

• Notifications (to alert you when new reactions arrive)

Where is Moments live?

Moments is currently available in the following countries:

🇩🇪 Germany

🇮🇪 Ireland

🇮🇹 Italy

🇱🇹 Lithuania

🇳🇱 Netherlands

🇪🇸 Spain

🇺🇸 United States

🇬🇧 United Kingdom

🇨🇦 Canada

🇦🇷 Argentina

We’re adding more countries soon! If Moments isn’t available in your region yet, stay tuned — or drop us a message to let us know where you want us next.